• +971558669711
  • info@sun-synergy.com

Terms & Conditions

Terms & Conditions

Privacy Policy:

• The purpose of this site is to provide a simple and convenient service to consumers, for home delivery, of our products. In order to place an online order, the user must ‘Sign In’ with a unique “User Name” and “Password”. The “User Name” shall be personal to the member and the same “User Name” will not be allocated to two different members.
• The user can change the password at any time. It is solely the user’s responsibility to select and protect their username and password. sun-synergy.com is not liable for any problems that may arise from the use of a password. sun-synergy.com does not share the user information with third party companies.

Delivery Policy:

• Once you have selected your products from the menu, you will have to submit your order by clicking the “Checkout” button. Please note it is important that you check the information you enter and correct any errors before clicking on the “Checkout” button. On receipt of your order, sun-synergy.com will begin processing your order and we will send a message on the final page that your order has been received.
• We deliver our products within the UAE and Internationally.
• Shipping will be done by a third-party courier as per best available rate.
• Orders to all other Emirates will be delivered after full payment is received within 60 days.
• Dubai orders placed before 15:00 will be delivered in 24 hours.
• Dubai orders placed after 15:00 will be delivered in 48 hours.
• Orders bellow 360,000 AED will be charged a 5,000 AED delivery fee.
• Orders above 360,000 AED will come with free delivery.
• No order shall be delivered on Fridays and Public Holidays.
• Upon placing an order, the user can cancel or reschedule the delivery within 30 minutes by sending an e-mail to: info@sun-synergy.com Cancellation or rescheduling after 30 minutes will incur a charge of 35 AED.
• The payment method used shall be online payment and the currency will be UAE dirham. Where any payment you make online is not authorized, you will be returned to the previous page on the website and we shall not be obliged to provide the services.
• While every effort is made to ensure that accurate pricing, descriptions and delivery methods are maintained, we reserve the right to cancel any order that is based on inaccurate information, and we will notify you immediately of any such cancellation.
• Buyers are solely responsible for verifying the accuracy of delivery addresses, and sun-synergy.com shall have no liability or responsibility for any erroneous addresses.
• Please be aware that ae will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
• During any product delivery, if the client is not available at the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the client must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Sun-synergy.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Refund Policy:

• All refund requests must be submitted within 24 hours in the cases of:
• The wrong product was delivered;
• The product is damaged during shipping;
• The product has been visibly tampered with;
• The buyer must take a picture and send it via e-mail to info@sun-synergy.com with detailed information.
• Refunds will be done only through the Original Mode of Payment in 10 to 45 days depending on the issuing bank of the credit/debit card.
• Sun-synergy.com will not refund open and used products.
• Due to the nature of the products, Sun-synergy.com has a strictly No Return Policy.

Debit / Credit Cards:

• We accept payments using Visa and MasterCard credit/debit card in AED.

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

• Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
• The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
• The customer refund procedure might take up to two working days to process on the Debit /Credit Cards bank payment gateway.
• The customer has to follow up with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise with the bank.

Terms of Use:

• Sun-synergy.com maintains the https://sun-synergy.com/ Website (“Site”).
• To use sun-synergy.com website, it is required that you agree and undertake to comply with the Terms of Use of sun-synergy.com. By ordering a product using this system, the user agrees to be bound by the user agreement of sun-synergy.com. If you do not agree to these Terms of Use, then you may not use the site. sun-synergy.com reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the site shall be subject to the current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.
• The terms and conditions apply to sun-synergy.com website and its associated applications on iPhone, iPad, Android, and mobile site platforms.
• By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us. You also agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
• You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.
• Members’ passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
• All users who are minor or under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
• Cardholders must retain a copy of transaction records and merchant policies and rules.
• Any comments or feedback that you submit through the website must not:
• attempt to impersonate another user or person;
• use the username of another user;
• use the sun-synergy.com service as part of any effort to compete with sun-synergy.com or to provide services as a service office;
• attempt to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;
• harass, annoy, intimidate or threaten Sun-synergy.com through any medium of communication or to any of its employees or agents engaged in providing any part of Sun-synergy.com services to you;
• use the website in a manner inconsistent with any and all applicable laws and regulations;

More than 40 years of total accumulated experience in solar energy.